Question 1

What is the difference between OEM, Aftermarket, and Salvage parts?

Accepted Answer

OEM parts are made by your vehicle's manufacturer and are guaranteed to fit and function with safety systems. Aftermarket parts are third-party copies that may vary in fitment, material strength, and warranty coverage. Salvage parts are used OEM parts. At Innov8 Paint & Body, we prioritize OEM parts to ensure your ADAS (safety systems) function correctly and your vehicle retains its pre-accident value.

Question 2

Do you offer custom car paint jobs?

Accepted Answer

Yes. We were voted 'Best Auto Body Shop / Collision Center' in the Best of Pueblo 2025 awards. Our Lead Painter has been specializing in full custom projects since 2008. We use premium high-solids clear coats and back our work with a Limited Lifetime Warranty. We are a destination shop for custom paint across Colorado.

Question 3

Will the new paint match my old paint exactly? Why do bumpers look different?

Accepted Answer

Matching paint is an art and a science. At Innov8, we mix our paint in-house and use 'blending' techniques to fade new color into the old, compensating for UV fade. However, bumpers may look slightly different than metal body panels even on new cars due to 'substrate difference'—plastic reflects light differently than metal, and flex additives in the bumper paint can create a subtle tonal shift.

Question 4

Am I required to use the body shop recommended by my insurance company?

Accepted Answer

No. You have the legal right to choose where to take your vehicle for repairs. It is illegal for an insurance company to pressure you into using a particular shop. We recommend checking reviews and selecting a shop like Innov8 Paint & Body that prioritizes quality and safety over insurance cost-cutting.

Question 5

What if I cannot pay my deductible?

Accepted Answer

We understand that you may not be able to pay your deductible immediately. Innov8 Paint & Body offers credit options that can be used to pay your deductible. Contact a team member to discuss payment plans so that you can get your vehicle repaired quickly.

Question 6

How long will my repair take?

Accepted Answer

Average auto body repair times vary depending on the amount of damage, part availability, and the insurance company's claim process. Our team will communicate with you throughout the process to ensure you stay updated on the status of your vehicle.

Question 7

Will I have to take my vehicle to different shops for glass or tire repairs?

Accepted Answer

No. Innov8 Paint and Body works with trusted local businesses to complete repairs we don't do in-house (like specialized glass or tire work). We handle the logistics so you don't have to take your vehicle to multiple locations.

FREQUENTLY ASKED QUESTIONS

What is the auto collision repair process like?

What happens if the hail broke my windshield or glass?

What are the differences between OEM, Aftermarket, and Salvage parts, and how do they affect my vehicle’s warranty, safety systems, and overall repair quality?

Do you offer a warranty on your repairs?

Do I need an appointment for an estimate?

Is the estimate free?

What are your hours for drop-off and pick-up?

Are you a collision repair shop near Pueblo West or do I have to drive into town?

How much does a bumper replacement cost in Pueblo?

Do you offer custom car paint jobs?